Refund policy

Please review the following policy before placing your order.

At Hikari Jewelry, ALL sales are final. 
Returns and exchanges are only accepted for products that arrive damaged, defective, or incorrect. 
All pre-order and sale products are considered final sale and are not eligible for returns or exchanges.

Quality Issues
Please contact us within 3 days of delivery if you receive defective, damaged, or incorrect products.

Proof of Purchase
A valid receipt or order confirmation is required for all returns or exchanges.

Products Condition
Products must be returned in new, unused with original packaging. Used, damaged, or misused items cannot be returned or exchanged. 

After-Sales Service (1-Year Support)
We provide one year of after-sales support from the date of purchase.
This may include basic maintenance or repairs. Service fees may apply depending on the condition of the item.

How to Contact Us
For any return or exchange requests, please email our customer service by Email or Wechat:

Email: info@hikarijewelry.com
Wechat: hikarijewelry